1. VIDEO
EXPRESSING COMPLAIN IN MUSIC STORE
2. TEKS PERCAKAPAN
(at D.U.G.O.N.G MUSIC STORE)
DIMAS : May I have this CD the rock?
(the shopkeeper takes the cd)
DIMAS :How much is that?
EFFENDI : 100 Thousand dollars.
BILLY : It’s very expensive. Yesterday, I bought the cd, it’s cheap, just 80 thousand dollars.
EFFENDI : Sorry, the tax was high since 2 mounth ago. Believe in our store, we are selling goods original and best quality. Greatly affect the price of your products.
BILLY : If there is a warranty shop? I make sure if the cd is a problem can be returned.
EFFENDI : Yes, the product can be returned.
DIMAS : Okay, I bought this.
(The shopkeeper wrapping and counting)
(DIMAS play the cd night at home)
DIMAS : There seems to be wrong cd. This is the music pop and this is not the name of a rock singer.
(Take a phone)
DIMAS : Hello Billy, We bought cd in this afternoon at the DUGONG Music Store is wrong. The shopkeeper gave me a pop cd.
BILLY : We must returned the cd.
DIMAS : Would you accompany me for returned the cd after school?
BILLY : Yes, I can. I’m waiting for you in front of the school at 1 PM
(at The Music Store)
DIMAS : Morning man, I want to complain about a cd which I bought for yesterday in this store. I bought a rock cd but you gave me a pop cd.
EFFENDi : I’m sorry, Sir. Maybe yesterday I choose the wrong cd when many buyers, because I saw a buyer who dressed just like u.
BILLY : Oh your service is bad, not only product to be good quality but you need good service too. How lucky can be returned.
EFFENDI : I’m sorry for this incident. I just not gave a bad service, Sir. I will be better for my service. Please take the cd what you want.
DIMAS : Ok thank you.
Nama Kelompok : Billy Surya
Dimas Wibisoni
Effendi Widodo
