Audio thirty one
1.
A : Can i help you?
B : yes i’m calling because you have
sent me twenty KOHLER encourages instead of twenty black ones.
A : i see. Can you give me your order
number please.
B : yes, it’s WJK 92745.
A. : yes i’m very sorry about that. I will
sent somebody round tomorrow with the black cartridges is that ok.
B : yes, thank you.
Audio thirty two
2.
A : hello, i’m calling because there is a mistake with my invoice. its us a thousand dollars instead of a hundred.
2.
A : hello, i’m calling because there is a mistake with my invoice. its us a thousand dollars instead of a hundred.
B : all right, and can you give me
the number on the invoice?
A : it’s all right 007/24
B : yes, it’s a mistake, an i’m
terribly sorry, i will send you a new invoice.
A : thank you
3.
A : opt the office applies. How can i help you?
B : hello, i’m calling because i ordered some paper a week ago and it still hasn’t arrived.
A : hmm. That is a problem when was the delivery date?
B : yesterday morning.
A : I do apologize for that where having a problem with out of every agent’s. I will call them to find out what has happend.
B : don’t worry. I think to cancel the order. It’s not the first time this his happened
KELOMPOK 6
- DIMAS WIBISONO
- EFFENDI WIDODO
- BILLY SURYA
